Assistant Manager/Deputy Manager- Regional Operations

Assistant Manager/Deputy Manager- Regional Operations

The Assistant Manager/Deputy Manager – Regional Operations role is responsible for leading and managing zonal field operations to ensure uninterrupted network availability and service delivery. The role oversees day-to-day operational activities, manages field teams, coordinates with cross-functional departments and clients, and ensures timely resolution of network issues while maintaining operational excellence across the assigned zone.

Key Responsibilities

• Lead and supervise zonal operations and multiple Operations Center (OC) field teams on a 24/7 basis.
• Ensure uninterrupted operation, maintenance, and restoration of the fiber optic network and related infrastructure.
• Monitor service tickets (TT), network alarms, and operational dashboards to ensure timely issue resolution.
• Coordinate with IP, SDH, Infrastructure Planning, SCM, HR, and other support functions to ensure smooth business operations.
• Oversee aerial and underground fiber network maintenance, fault rectification, high-loss troubleshooting, and preventive maintenance activities.
• Manage client connectivity implementation, service restoration, and field-level technical support.
• Supervise field surveys, project execution, and infrastructure expansion activities.
• Maintain zonal inventory, stock records, petty cash, vehicle logs, access permissions, BTS keys, and other operational documentation.
• Prepare operational reports, performance dashboards, incident analyses, and management presentations using MS Excel, Word, PowerPoint, and Visio.
• Build and maintain effective working relationships with telecom operators, clients, vendors, and other stakeholders.
• Ensure compliance with company policies, operational procedures, and health & safety standards.
• Mentor and develop field engineers and team leaders to improve operational efficiency and service quality.

Educational Requirements

• Bachelor's degree (B.Sc.) in Electrical & Electronic Engineering (EEE), Computer Science & Engineering (CSE), or a related discipline.

Experience Requirements

• Minimum 10 years of relevant experience in network operations, field operations, or telecommunications.
• Prior experience in a reputed NTTN, ISP, or telecommunications organization.
• Proven experience managing zonal operations and leading multiple field teams.

Required Skills & Competencies

Technical Skills

• Strong knowledge of optical fiber network operation and maintenance.
• Hands-on experience with OTDR, fusion splicing, optical power meter, and fiber testing equipment.
• Sound understanding of aerial and underground fiber deployment and maintenance.
• Experience handling Access Router (IS-2/IS-3) related issues.
• Familiarity with operational systems such as Sentral, NOC, ONM, MNI, SCM, HRIS, ITM, and inventory management tools.
• Good knowledge of MS Excel, Word, PowerPoint, Visio, Google Earth, and related reporting tools.

Behavioral Competencies

• Strong leadership and people management skills.
• Excellent analytical and problem-solving ability.
• Effective communication and stakeholder management skills.
• Ability to work under pressure and respond to emergencies on a 24/7 operational basis.
• Strong planning, coordination, and decision-making capability.
• High level of accountability, adaptability, and customer orientation.

Compensation & Other Benefits

• Mobile bill, Provident fund, End of Service Benefits, Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2
• Life Insurance, Medical Insurance, Welfare Fund. 

Job Location: Anywhere in Bangladesh

Powered by Froala Editor