Executive- CRM
Deadline : 2026-08-30 23:59:59
Executive- CRM
Key Responsibilities:
- Maintain good relationships with customers through physical and online meetings.
- Maintain and nurture relationships with existing clients.
- Respond to customer queries, troubleshoot issues, and coordinate with internal departments (Technical, Sales, Operations, and NAE) to ensure timely resolution.
- Gather and analyze client feedback, identify areas for improvement, and recommend actionable steps to enhance the customer experience.
- Work closely with the Sales, Technical, and Operations teams to ensure smooth onboarding and service management for enterprise clients.
- Participate in customer satisfaction surveys, check-in calls, and follow-up activities to keep clients engaged and proactively address any concerns.
- Contribute to the development and execution of customer retention, loyalty programs, and engagement strategies for high-value clients.
- Provide administrative support to the CRM team by organizing meetings, preparing documents, and following up on pending tasks.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
- 1- 2 years of experience. Freshers are encouraged to apply
- Female candidates are strongly encouraged to apply.
Skills & Competencies
- Strong attention to detail and organizational skills to manage multiple clients and tasks simultaneously.
- Ability to work under pressure and meet tight deadlines in a fast paced environment.
- A proactive approach to client management, anticipating needs, and taking the initiative to solve issues.
- Team-oriented with a positive attitude and a willingness to collaborate across departments.
Compensation & Other Benefits
- Mobile bill, Provident fund, End of Service Benefits, Weekly 2 holidays
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
- Life Insurance, Medical Insurance, Welfare Fund.
Job Location: Gulshan-1, Dhaka.
Powered by Froala Editor