Fiber@Home Limited


Our most vital asset is our customers. Without them, we would not and could not exist in business. So we believe customer service is an integral part of our job.

Every customer is important for us, so we treat them as individuals to create good feeling and trust. We help our new clients to understand our systems. We believe in building and maintaining good relationships with our customers by providing them all necessary support. We always try to give more than expected and deliver extra. To ensure customer satisfaction we always give time to find out customers' expectations, follow up on both positive and negative feedback we receive and continuously look for ways to improve the level of customer service we deliver. We encourage and welcome suggestions about how we could improve.

We always give high priority to listen to customer complaints because we believe we may learn something about our product or service improvement from our customers. So we appreciate and welcome your valid complaints. To overcome any objections, we listen to what the customer is objecting about (often price, service or time) and take all necessary actions.

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